Base Design: Fine mono top, transparent thin skin perimeter with folded lace front
Base Size: 6"x8", 6"x9", 7"x9", 8’’x10’’
Base Material Color: Mixed (Transparent & Flesh)
Front Contour: Standard
Hair Length: 5-6 inches (as shown in the trimmed reference style photo)
Hair Density: Medium (120%)
Hair Type: 100% Human hair
Curl & Wave: 30mm
Hair Direction: Freestyle (don't suggest comb backward)
Lifespan: Typically lasts 6-10 months, depending on maintenance. With consistent and proper care, you can extend its lifespan significantly for long-lasting results.
Advantages: Durable, easy to attach and clean
Kind Reminder: Please cut the excess skin material before you attach the hair system.
If this stock hairpiece doesn't meet your needs, you are welcome to customize it.
Shipping & Returns
For all orders exceeding a value of 100USD shipping is offered for free.
Returns will be accepted for up to 10 days of Customer’s receipt or tracking number on unworn items. You, as a Customer, are obliged to inform us via email before you return the item.
Otherwise, standard shipping charges apply. Check out our delivery Terms & Conditions for more details.
Return Policy
Returns will be accepted for up to 10 days of Customer’s receipt or tracking number on unworn items. You, as a Customer, are obliged to inform us via email before you return the item, only in the case of:
– Received the wrong item.
– Item arrived not as expected (ie. damaged packaging).
– Item had defects.
– Over delivery time.
– The shipper does not allow the goods to be inspected before payment.
The returned product(s) must be in the original packaging, safety wrapped, undamaged and unworn. This means that the item(s) must be safely packed in a carton box for protection during transport, possibly the same carton used to ship to you as a customer.
About SHIPPING-- Free Worldwide Shipping（except specil country）
For in-stock items, we typically ship your order within 1–3 business days after payment is confirmed. 2. Shipped by FedEx and DHL (Delivery in 2-5 Work Days). Due to different tariff policies in different countries, we may use the most appropriate logistics method according to the actual situation.
For customized items,need about 5-7 work days after payment is done.please email us order details or Share us a photo of your head , we will give you professional suggestions.
About PAYMENT--100% Secure Payment
Every payment you make on kronoswig.com is secured through SSL encryption and PCI DSS data protection protocols.
Our website operates on a nationally certified secure platform and holds a valid security certificate. Therefore, please feel free to make your payment with complete peace of mind; there are absolutely no security risks involved.
You can purchase directly through our website, or contact us via WhatsApp to confirm the details. We will produce your order in accordance with your specific requirements
After payment we will sent you email or WhatsApp message to confirm order details and tracking number will been sent as soon as dispatch.
We ship in discreet packaging, so you don't need to worry about any information leaks.
Email: kronoswig@gmail.com
WhatsApp: +86 18954242231
About RETURNS or REFUND
If your order is not shipped, lost, or you discover a problem after receiving it, you can apply for a refund.
We are pleased to accept returns or exchanges under the following conditions:
· Regular Stock Items (Unused/Unaltered): Eligible for return/exchange within 30 days from the date of receipt.
· The hair system is unworn, unwashed, uncut, and unaltered. If a returned item fails inspection for "original condition," we reserve the right to refuse a refund or charge applicable fees.
· Custom / Pre-cut / Hand-modified / Clearance / Sale Items: Generally non-returnable/non-exchangeable, unless a clear quality issue exists (see "Quality Issues" section).
· Clearance Items: Marked as "Clearance" on the product page. These items cannot be returned or exchanged.
Please note that you are responsible for all return shipping costs. We recommend using a shipping method with a tracking number, as we cannot be held responsible for any lost returns.
Return/Exchange Process (Step by Step)
· Email kronoswig@gmail.com (Subject: RMA Request --- Order #XXXXX) with: Order number, reason for return, and problem photos/videos (if applicable).
· Customer service will reply within 1–3 business days with an RMA number, return address, and instructions.
· Customer must ship the item back within 7 days of receiving the RMA (keep shipping receipt and tracking number).
Failure to ship within this period may result in return refusal.
· We inspect the item upon receipt (approx. 2 weeks), then process the refund/replacement/repair as agreed.
· If a shipping refund is due (for quality issues), it will be included in the refund. For customer-paid returns, only the item price will be refunded.
About REFUND
Once your return has been received, we will reach out to you regarding the next steps for either an exchange or a refund.
If a refund is agreed upon, it will be processed within 24 hours. However, the time it takes for the refund to appear in your account depends on your bank, usually within 3 business days. Refunds will be issued to the original payment method.
Please note that any currency conversion fees or charges applied by PayPal or banks during the refund process are the responsibility of the customer’s bank.
Please Feel free to contact us for any questions or further information:
About Cancel Order
An order can be canceled under the following conditions:
· For a stock hair system that does not include any pre-styling services (such as base pre-cut or haircut) or perming services, provided it has not yet been shipped.
· For a stock hair system with pre-styling or perming services, if the pre-styling or perming process has not yet begun.
· For a custom order, before production starts (custom orders are typically put into production within 48 business hours of order placement).
· For all accessories, before they have been shipped.
About WARRANTY FROM Kronos Hair
FREE REPAIR OR A REPLACEMENT FOR THE FOLLOWING SITUATIONS:
If you experience significant hair loss within the first two weeks, leading to a bald spot covering more than 10% of the base, we offer a free repair or replacement based on the specific circumstances. To provide a solution, please share details such as the date of your installation, your hair system care and maintenance routine, and any treatments like perming or bleaching applied to the hair system.
You are responsible for the return shipping. You can send the product back to us, but we do not cover the shipping costs. The repair process typically takes 2-5 weeks, depending on the specific circumstances.
The following items are not covered by this warranty:
· l Full V-looped hair systems
· l Clearance Items
· l Hair systems that have been permed, colored, bleached, or otherwise chemically treated by the client.
Please contact our customer service team at kronoswig@gmail.com if you want to apply for a Free repair or replacement, and our team will guide you every step of the way.
Reminder
If you experience significant hair loss again with the repaired or replacement hair system, this warranty will no longer apply.
Additional Terms & Rights Reserved
· We reserve the final right to inspect and refuse any returned item.
· Kronos Hair may deny service and cancel future orders in cases of policy abuse (e.g., frequent returns, fraudulent activity).
· This policy is effective from the date of publication. Kronos Hair reserves the right to modify the policy as needed, with updates posted on our website.
Email: kronoswig@gmail.com
WhatsApp: +86 18954242231
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